Reference

How We Handle Your Account Information

We collect and store what we need to run your account, process deposits through bKash, Nagad and Rocket, and keep support requests on file. Everything else stays with you.

Account data encryptionPayment verification onlySupport ticket recordsDevice session tokensWithdrawal verification logs
maja247 How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt account credentials and payment data during transmission and storage. Session tokens expire after you log out. Withdrawal verification requires the phone number you registered with. We retain transaction logs to comply with local requirements in eligible regions, then archive older records securely.

Encrypted Storage

Your account password, wallet details and support messages are stored in encrypted databases. We do not store your bKash, Nagad or Rocket PIN. Payment processors handle those credentials directly; we only receive confirmation that your deposit cleared.

Cookie Usage

We use session cookies to keep you logged in and remember your language preference. We do not use third-party tracking cookies to follow you across other sites. You can clear cookies anytime from your browser settings without affecting your account balance.

Verification Process

When you request a withdrawal, we send an OTP to the phone number on file to confirm it is you. We also check that the wallet account name matches your registered name to prevent unauthorized transfers.

Data Retention

We keep your account profile and transaction history as long as your account is open. After you close your account, we archive the records for the period required by local regulations in eligible regions, then delete them from active systems.

PRIVACY CONTACT

Reach Us About Your Data

If you want to see what account information we hold, request a change, or ask us to delete your records after account closure, contact our support team. We respond to privacy requests within a few business days and walk you through the verification steps.

Live Chat Open the chat widget in your account dashboard and select the privacy request option. Our team will ask for your registered phone number and account ID to verify your identity before discussing account data.
Email Support Send your data access or deletion request to our support email address from the email linked to your maja247 account. Include your account ID and phone number so we can match the request to your profile.
Account Settings Log in and visit the account settings page to view the information we have on file. You can update your phone number, change your password, and see recent deposit and withdrawal history directly from that screen.

Common Privacy Questions

We collect your phone number, email address, preferred wallet type and a password you create. We also log the device and IP address you use to register so we can spot unusual login attempts later.

We share your wallet account number only with the payment processor that handles the deposit or withdrawal. We do not pass your wallet information to game studios, advertisers or other third parties outside the transaction flow.

Yes. Log in and open your account settings page to view your profile details, transaction history and active sessions. For a full data export, contact support through live chat and request a copy of your account records.

We archive closed account records for the retention period required by local regulations in eligible regions, typically around two years. After that period ends, we permanently delete the archived data from our systems.

No. We use session cookies only to keep you logged in and remember your language choice on maja247. We do not place tracking cookies that follow your activity across other sites or share browsing data with ad networks.

Change your password immediately from the account settings page. Contact our support team via live chat and tell them the date and time you noticed unusual activity. We will review your session logs and help secure your account.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.